Step 1: Open Your Wallet
Click 'Redeem' from the left-hand navigation.
Alternatively, you can visit your wallet here: 👉 metawin.us/wallet/
From the Virtual Balance tab, find Sweepstake Coins (SC) and click Convert.
Step 2: Verify Your Account (if required)
If you haven’t verified your account yet, you’ll need to complete this step before redeeming.
Click Start Verification when prompted.
Scan the QR code or continue on your current device.
Complete the Veriff process by submitting a valid ID and a selfie.
⚡ This process is secure, handled by Veriff, and only takes a few minutes.
Step 3: Convert Your Sweepstakes Coins to Crypto
Once verified:
Enter the amount of SC you want to convert to crypto (minimums apply).
Choose Crypto as your redemption method.
Select your preferred cryptocurrency (e.g., Ethereum, USDT, or USDC).
Click Convert.
Your Sweepstakes Coins (SC) will automatically convert to your selected cryptocurrency, allowing you to redeem them to your external wallet.
Step 4: Redeem Your Crypto to an External Wallet
Go to the Crypto tab.
Select the cryptocurrency you want to redeem
Enter the wallet address where you’d like to receive your crypto.
Specify the amount of crypto you want to redeem.
Review the details, then click Redeem.
🔗 Always double-check that your wallet address and network (e.g., Ethereum) are correct.
Step 5: Confirm Redemption via Email
After you click Transfer, you’ll receive an email asking you to confirm your withdrawal address.
Open the email with the subject “MetaWin Withdrawal Confirmation Required”.
Review your redemption amount and destination wallet address.
Click Confirm Address to authorize the withdrawal.
⚠️ This is a mandatory security step and redemptions will not be processed until you confirm the address.
Step 6: Redemption Complete
Once confirmed, you’ll receive a second email with the subject “Your MetaWin Redemption Complete”.
This confirms your transfer has been successfully processed and includes:
The total amount redeemed
The wallet address (partially hidden for security)
A blockchain transaction hash so you can track it on-chain
You can also view your full transaction history here:
👉 metawin.us/wallet/?view=Transactions
Troubleshooting Tips
Ensure your wallet is compatible with the selected crypto network.
Keep enough balance for gas fees when sending or receiving crypto.
If you don’t see the confirmation email, check your spam or promotions folder.
For stuck or delayed redemptions, contact live chat support for AI-powered assistance or escalation to our support team.